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Resetting a Student’s Google Password
If a student forgets their Google login, you can request a password reset through the tech department. Most student accounts are managed through Clever or Google Admin. Submit a ticket with the student’s full name and grade, and we will reset their password. If urgent, you can also ask your site secretary to check if the student already has updated login info.
How to Log in to Clever
Teachers and students log in to Clever using their Google account. From the Clever homepage, click “Log in with Google” and select your district email account. If students are having trouble, check that they are using their district email, not a personal one. Clever is the portal for many programs, so make sure students are signing in correctly.
Fixing “Invalid Login” Errors
If you or a student gets an “invalid login” error, first check that the username is the correct district email address. Try clearing the browser cache or switching to Chrome. If the problem continues, submit a ticket with the error details and the student’s full name.
Entering Daily Attendance
Log in to your attendance system, select the class, and mark each student as present, absent, or tardy. If a date does not appear, refresh the page or log out and back in. Submit a ticket if a class or date is missing.
Fixing Missing Students in Illuminate
If a student is missing from your roster, check if they are newly enrolled. If they should be in your class but are not, submit a ticket with the student’s name and ID. The tech team can update your roster.
Setting Up Benchmark Tests
If you need to run benchmark tests, make sure your students have accounts in the testing system. If they do not, submit a ticket ahead of time with your class roster. The tech team can help set up accounts and test sessions.
How to Connect Your Projector
To connect your laptop to the projector, use the HDMI or VGA cable provided in your classroom. Make sure both ends are firmly plugged in. On your laptop, press Windows Key + P and select “Duplicate” to show your screen on the projector. If nothing displays, restart both the laptop and the projector before opening a ticket.
Troubleshooting Document Cameras (HoverCam / Elmo)
If your document camera is not showing, check the USB connection and confirm the camera is selected in the software. Restarting the camera or unplugging/replugging it often fixes the issue. If your computer doesn’t recognize the camera, please submit a ticket with the room number and device model.
No Sound in the Classroom?
If your audio isn’t working, first check that the volume on both your computer and speakers is turned up. Verify that the correct audio output is selected in your computer settings. If sound is cutting in and out, it may be a cable or speaker issue. Submit a ticket if replacing the cable doesn’t fix it.
What to Do if Your Laptop Freezes
If your laptop is frozen, hold down the power button for 10 seconds until it shuts down, then restart it. If it continues freezing, note what you were doing when it froze (using a program, plugging in a projector, etc.) and include that in your support ticket.
Connecting a Chromebook to Wi-Fi
Students can connect a Chromebook to Wi-Fi by clicking the network icon in the bottom-right corner of the screen. Select your school’s Wi-Fi, and log in with the provided credentials if prompted. If Wi-Fi still doesn’t connect, try restarting the Chromebook.
Requesting a Replacement Device
If your laptop or classroom device is no longer working, submit a support ticket with the device type, tag number, and issue. If it cannot be repaired, the tech department will provide a replacement. Please include urgency (daily use, testing need, etc.) in your request.
Wi-Fi Not Working in the Classroom
If your classroom Wi-Fi isn’t working, try disconnecting and reconnecting. Restart your device if needed. Check if other teachers nearby also have issues. If it’s only your room, it may be a local access point issue. Submit a ticket with details so we can check.
Blocked Website Requests
If a website you need for instruction is blocked, submit a ticket with the website link and how it will be used in class. Our team will review it for approval and unblock it if appropriate. Please plan ahead as approvals may take 1–2 days.
When It’s a Network Outage
If multiple classrooms or the whole school cannot access the internet, it is likely a network outage. Check with your front office before submitting a ticket. If the outage is confirmed, the tech team will update staff as soon as service is restored.
How to Add a School Printer
To add a printer, go to your computer’s settings → Printers & Scanners → Add Device. Select the school printer from the list. If it does not appear, submit a ticket and we will install the correct print driver.
Fixing “Printer Offline” Messages
If you see “Printer Offline,” first restart both your computer and the printer. Check that the printer is powered on and connected to the network. If it still shows offline, submit a ticket with the printer’s room number and any error codes.
Requesting Toner or Supplies
When toner is low, submit a ticket with the printer’s location and model. The tech department will deliver new toner. Please avoid replacing cartridges yourself unless directed, since some printers require specific setup steps.
Using Adobe Reader vs. Acrobat
Adobe Reader (free) lets you open and view PDF files. Acrobat (paid) allows you to create, edit, and sign PDFs. In most cases, Reader is all you need. If you require Acrobat for form editing or advanced features, submit a request for software approval.
Troubleshooting Illuminate
If you can’t access Illuminate, confirm you are logged in with your district email. For missing students or grading windows, submit a ticket with details (student name, class, grading period). Our team will adjust settings if needed.
Installing Approved Software
Only district-approved software can be installed on devices. Submit a request if you need a program for instruction. Include the program name, website, and how it will be used. The tech team will review and let you know if it can be installed.