Wi-Fi Not Working in the Classroom
If your classroom Wi-Fi isn’t working, try disconnecting and reconnecting. Restart your device if needed. Check if other teachers nearby also have issues. If it’s only your room, it may be a local access point issue. Submit a ticket with details so we can check.
Blocked Website Requests
If a website you need for instruction is blocked, submit a ticket with the website link and how it will be used in class. Our team will review it for approval and unblock it if appropriate. Please plan ahead as approvals may take 1–2 days.
When It’s a Network Outage
If multiple classrooms or the whole school cannot access the internet, it is likely a network outage. Check with your front office before submitting a ticket. If the outage is confirmed, the tech team will update staff as soon as service is restored.