What to Do if Your Laptop Freezes
If your laptop is frozen, hold down the power button for 10 seconds until it shuts down, then restart it. If it continues freezing, note what you were doing when it froze (using a program, plugging in a projector, etc.) and include that in your support ticket.
Connecting a Chromebook to Wi-Fi
Students can connect a Chromebook to Wi-Fi by clicking the network icon in the bottom-right corner of the screen. Select your school’s Wi-Fi, and log in with the provided credentials if prompted. If Wi-Fi still doesn’t connect, try restarting the Chromebook.
Requesting a Replacement Device
If your laptop or classroom device is no longer working, submit a support ticket with the device type, tag number, and issue. If it cannot be repaired, the tech department will provide a replacement. Please include urgency (daily use, testing need, etc.) in your request.