Get Technology Support
Something not working? Send us a ticket and we’ll get it in front of the Technology team. You can also check an existing request here.
Submit a TicketTechnology should make your day easier, not slow you down. If something is not working or you just need the right district tool, start here and we’ll help you get where you need to go.
Technology Department
You do not need to know the technical name for the problem. Describe what you are trying to do or what is not working and we’ll point you to the best place to start.
We grouped everything by what you’re trying to do. Search by name, jump to a section, or just browse — the goal is to make getting help and finding district tools as easy as possible.
Need help or looking for something you use every day? Start here for tickets, quick fixes, service status, staff information, approved apps, and connection checks.
Something not working? Send us a ticket and we’ll get it in front of the Technology team. You can also check an existing request here.
Submit a TicketHaving trouble with Gmail, Drive, Classroom, or Meet? Check here first to see whether Google is reporting a service issue.
Check GoogleLooking for a quick fix? Browse step-by-step help for common questions — you may be able to solve it in just a few minutes.
Find an AnswerNeed to find someone? Search district staff by name, site, or role using information synced from district systems.
Find StaffSee which applications are approved for classroom use and where they are approved by school and grade level.
Browse Approved AppsInternet feel slow? Run a quick speed test to help us see whether the connection may be part of the problem.
Run a Speed TestThese are the tools that help us publish, communicate, recognize staff, manage calendars, and keep district technology visible and easy to find.
See how district technology is doing in real time, with service health and operational information in one place.
See Technology StatusMeet the people behind district technology and see who helps lead, protect, maintain, and support our systems.
Meet the TeamSomeone doing great work? Send them a RAVE and take a moment to recognize the people making a difference across the district.
Recognize SomeoneFind district photos and videos, upload media, and manage the content used in galleries across our websites.
Open Media HubPublish district news and files to helendalesd.org from one place, with Google Drive backup built in.
Open CONDUITManage the calendar information that feeds district websites and helps keep events accurate and up to date.
Manage CalendarsTools we use to protect district systems, review technology responsibly, respond to incidents, and help staff stay informed about cybersecurity.
Review software approvals, contracts, compliance, and technology risk in one place so decisions stay organized and documented.
Open Aegis360See current education-sector breach intelligence and known cybersecurity threats that may affect school districts.
View SentinelSee the steps we follow when a cybersecurity incident happens, from investigation through communication and coordination.
View Our Response PlanFor Technology staff: check WAN status, device and access point counts, and the monitoring tools used to keep the network running.
Open Network CenterOpen Red Herring training and refreshers that help staff spot phishing, scams, and other common security threats.
Start Security TrainingFor Technology staff: review the tools used to identify, investigate, and respond to suspicious email activity.
Open Phishing Tools